The following pertains to our listing terms and conditions. Please read so there is no surprises as to the total cost of your item or any of our polices:
Q. Do you sell to international buyers?
A. Yes, every item in our eBay store is available for international shipping. The costs of this are input in each auction, and are a flat fee to ship anywhere worldwide.
Q. What kind of warranty or protection is offered?
A. DveStore has 14 day return policy on new items, no returns on open-box or used items. If item is new in original packaging, it can be returned for a full refund (less shipping) within this time period. If original packaging is destroyed, or item has been used, refund is subject to a 15% restocking fee. All new items sold come with any manufacturer warranties applicable.
Q. What happens if the product(s) arrives with shipping damage?
A. DVeStore takes great care in packaging the items we ship. However, in the unlikely event that shipping damage does occur, you will not be held financially responsible. The item will be refunded, replaced, or repaired at our discretion. Regardless of whether the shipping company eventually pays us or not on the insurance claim, we value your business and will make sure you get your item, or your money back in this unlikely event. We ask that you save all the original packaging. You will be shipped a replacement as soon as we learn of the problem, and we will include a return label for shipment of the defective or broken item.
Q. What forms of payment are accepted?
A. DveStore accepts Paypal and major credit cards for all purchases.
Q. How much is domestic shipping?
A. Domestic shipping is free on many auctions, but if there is a shipping cost, it is indicated within the auction.
Q. Are all items new?
A. All of our auctions are for new items unless otherwise specified by “Open Box” or “Used”. Not all “Open Box” items have been used, this simply indicates either the box has been opened or the packaging has been slightly damaged.
Q. Who is responsible for customs/duties/SVAT?
A. The customer is responsible for all import fees, including the above listed.